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Terms and Conditions

Terms and Conditions for Roughstock USA

Last Updated: January 20, 2026

Welcome to Roughstock USA. By accessing or using our website located at www.roughstockusa.com, you agree to be bound by the following Terms and Conditions. Please read them carefully before using our site or purchasing our products.

1. Use of Website

By using this website, you confirm that you are at least 18 years of age or have permission from a parent or legal guardian. You agree to use this site for lawful purposes only and not in any way that may harm Roughstock USA or its customers.

2. Products and Information

We make every effort to display accurate product descriptions, pricing, and availability. However, we do not guarantee that all information is error-free. We reserve the right to correct errors, update information, or cancel orders if necessary.

All products sold by Roughstock USA are intended for external use only unless otherwise stated.

3. Orders and Payments

All prices are listed in U.S. dollars.
Payment must be completed at the time of purchase.

We reserve the right to refuse or cancel any order for reasons including but not limited to:

  • Product availability
  • Pricing errors
  • Suspected fraud or unauthorized transactions

4. Shipping

Shipping times are estimates and not guaranteed. Roughstock USA is not responsible for delays caused by shipping carriers, weather conditions, or other circumstances beyond our control.

5. Returns and Refunds

Returns and refunds are subject to our Return Policy, which is available on our website. Please review that policy before making a purchase.

6. Intellectual Property

All content on this website — including logos, images, text, graphics, and branding — is the property of Roughstock USA and may not be copied, reproduced, or used without written permission.

7. Limitation of Liability

Roughstock USA shall not be liable for any damages arising from the use or inability to use our products or website, including but not limited to indirect, incidental, or consequential damages.

Products are not intended to diagnose, treat, cure, or prevent any medical condition.

8. Health Disclaimer

Statements made on this website have not been evaluated by the Food and Drug Administration (FDA). Always consult a qualified healthcare professional before using any topical product if you are pregnant, nursing, have a medical condition, or are taking medications.

9. User Conduct

You agree not to:

  • Violate any laws or regulations
  • Attempt to interfere with website security
  • Use the site for fraudulent purposes
  • Submit false or misleading information

10. Third-Party Links

Our website may contain links to third-party websites. Roughstock USA is not responsible for the content, policies, or practices of those websites.

11. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time. Changes will take effect immediately upon being posted on this page.

12. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the United States.

13. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us:

Email: support@roughstockusa.com
Website: www.roughstockusa.com

Refund & Return Policy

Last Updated: January 20, 2026

At Roughstock USA, we stand behind the quality of our products and want you to be satisfied with your purchase.

Returns

Due to the nature of our products, we only accept returns on unused and unopened items.

To be eligible for a return:

  • The item must be unused and in its original packaging
  • The return request must be made within 30 days of delivery

Opened or used products cannot be returned for hygiene and safety reasons.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method
  • Processing time may take 5–10 business days, depending on your bank or payment provider

Shipping charges are non-refundable.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 7 days of delivery with:

  • Your order number
  • A photo of the item

We will work quickly to make it right.

Return Shipping

Customers are responsible for return shipping costs unless the item was received damaged or incorrect.

Contact Us

To start a return or for any refund questions, contact us at:

Email: support@roughstockusa.com
Website: www.roughstockusa.com

Shipping Policy

Last Updated: January 20, 2026

Thank you for shopping with Roughstock USA.

Order Processing

Orders are typically processed within 1–3 business days after payment is received, excluding weekends and holidays.

Shipping Times

Shipping times vary based on location and carrier. Estimated delivery times are typically:

  • United States: 3–7 business days

Please note that shipping times are estimates and not guaranteed.

Shipping Carriers

We ship using reputable carriers such as USPS, UPS, or other major shipping providers.

Shipping Delays

Roughstock USA is not responsible for shipping delays caused by:

  • Weather conditions
  • Carrier delays
  • Incorrect or incomplete shipping addresses

Order Tracking

Once your order ships, you will receive a tracking number via email.

Incorrect Address

Please ensure your shipping address is correct at checkout. Roughstock USA is not responsible for packages delivered to incorrect addresses provided by the customer.

Lost Packages

If a package is marked as delivered but not received, please contact the shipping carrier directly. We will assist when possible but cannot guarantee replacement for confirmed deliveries.

Contact Us

For shipping questions, please contact:

Email: support@roughstockusa.com
Website: www.roughstockusa.com

Copyright © 2026 RoughStock USA - All Rights Reserved.

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